►
PANEL QUANTITY AND SLIDING METHOD
Any form is also possible: 4 Tracks / 2 Panels, 4 Tracks / 4 Panels, 6 Tracks / 3 Panels, 6 Tracks / 6 Panels, 6 Tracks With Mesh Screen.
►
AFTER-SALES SERVICE
If damage occurs during transport, clients should provide clear photos and videos of the packaging, product, and delivery. EOKO will review the order and shipping details and assist with a solution, such as replacement parts, repair guidance, or claim support.
Products are intact prior to delivery
After damage: Provide clear photos, and a decision will be made within 24 hours
Replacement parts will be sent after confirmation
►
PACKING METHOD
For different products, we use different packing methods. Each product is carefully packed with protective materials and reinforced wooden crates to ensure maximum stability and minimize the risk of damage during transportation and delivery.
EPE Foam Packaging
Packed With Wooden Frames
Packed In Wooden Cases
►
FREQUENTLY ASKED QUESTIONS
Q: Minimum Order Quantity?
A: 1 Square Meter.
Q: Delivery Time / Lead Time?
A: Standard delivery time is 25 Days.
Q: What installation options are available?
A: We provide 3 options: EOKO Chinese Installation Team, Overseas Installation Partner in Your Country, and EOKO Online Installation Support.
Q: How do I get started with an order?
A: Contact us and leave your email address and phone number. If you have architectural or design drawings, please send them directly to us.
Q: What should I do if the product is damaged during transit?
A: Provide clear photos and videos of the packaging and product damage. EOKO will review the claim and provide an assessment within 24 hours to arrange replacement parts, repair guidance, or compensation support.
Q: What packaging standards are used for overseas shipment?
A: We implement multi-layer protection including EPE foam wrap, sturdy wooden frames, and fully enclosed reinforced wooden crates based on product requirements.