Q1
Are you a factory or a trading company?
Yes, we have our own factory with over 22 years of experience. We are located in Zhengzhou, Henan Province.
Q2
As a first-time online buyer from China, how does the operation work?
No worries. We have over 20 years of export experience worldwide and provide professional support to ensure a seamless purchasing process: Order → Production → Shipment → Delivery.
Q3
Can this Aluminum fixed window be customized in size?
Yes. Doorway dimensions, number of panels, opening direction, glass configuration, color, lock type, and track type can all be customized according to project requirements. Please provide doorway width, height, installation location, and on-site photos before placing an order so we can calculate a solution based on actual dimensions.
Q4
How long is the delivery cycle?
Delivery time depends on size, glass configuration, color, hardware, level of customization, and order quantity. Once the design, payment terms, and technical specifications are confirmed, we will provide a formal production plan. For customized projects, it is recommended to allow sufficient time for production, quality inspection, and shipping.
Q5
What are your payment terms and methods?
We support 100% in advance or deposit in advance with balance before shipment. Common terms include T/T (30% deposit, 70% balance paid before shipment) and 100% irrevocable L/C at sight. We accept T/T (Wire transfer), online transfer, Credit card, VISA, Paypal, Apple Pay, etc.